Commonwealth Bank Mitchelton Branch

Thank you for your Excellent Customer Service you provided me today Belinda. You were amazing, very informative, checking all my details and assisting with my account
May 6th, 2023

I can see why rating is so low. Absolutely awful service. Wanted to add cardholder to the account (which other banks allow to do from the app) - had to come to the branch and they made me wait for over 20 minutes before I left as I could not wait any longer. Now will close all of my Commbank accounts and move to the bank who actually care about its customers. PS please change your ad to COMMBANK - BECAUSE WE CANT
May 4th, 2023

Absolutely hopeless branch. I went in to open a business account, the teller was quite ride and told me I needed to maybe an appointment for the following day. I turned up the next day only to be told that there was no record of my appointment and that I'd have to wait. I waited half an hour which delayed an appointment I had later on. Finally got the account set up, only to find that I can't been given a client number so couldn't set up the app. Phoned the bank to be told I would have to wait 30 minutes to speak to someone and that they don't have a callback service. If I could give them no stars I would. Save your time and go somewhere else.
Apr 15th, 2023

May well be the worst service ever recieved. Still poor service only one teller working with big line up Still rude service on every level. 13.3.23 17.3.23 shocking service again this bank needs to realise they have a job because of clients going to bank. Jacob needs training in my opinion
Mar 25th, 2023

They act like ''flash''. Everyone is so laid-back.. ATMs are always out of order.
Mar 16th, 2023