Famous Footwear DFO Brisbane Airport

If I could give ZERO stars, I would. I had the most horrible customer experience with store employee Tiana (glasses, reddish-brown hair). I went to exchange a pair of shoes for a bigger size, after just a few hours of wear indoors, because the shoes hurt my feet and were uncomfortable. After asking for an exchange, this haughty store employee then proceeded to conduct the most detailed and lengthy scrutinisation of shoes I have ever seen in my life. She followed up with such rude questioning worthy of police dramas how long did you wear this for?, where did you wear it? etc. And then raising her eyebrows and staring when I explained I wore them for less than a day, as if accusing me of lying. She then started pointing out areas of **minor** scuffing on the sole, stating the shoes are unsellable because of this so she cant provide an exchange/refund and I should instead buy the bigger pair and sell the smaller ones on Facebook Marketplace!! Somehow it was my fault that their low-quality shoes showed signs of wear with less than a day of indoor use. She took my receipt and analysed it as if she was searching for signs of forgery (I am not making this up for dramatic effect she actually stood there and scanned through the whole receipt). I kept explaining that I hardly wore the shoes and I am well within my rights to request an exchange as per store policy, while a queue of customers lined up behind. Tiana was extremely condescending throughout the whole interaction and had disgustingly poor customer service skills. I was honestly treated like a thief. Famous Footwear seriously needs to educate this employee on store policy and basic manners, otherwise please just reconsider her employment entirely. I wont ever be returning and neither will my friends or family.
Feb 17th, 2023

Wide range of selection and really good prices. Bought 2 pairs at 50% off which was an absolute bargain.
Aug 23rd, 2022

Aug 6th, 2022

Jul 14th, 2022

Mar 16th, 2022