The Cheesecake Shop Cleveland

Not impressed - purchased a cake handed to me in a filthy box with stains on it and dirt inside it Had to point it out to the lady - then to find a replacement she shuffled through a messy pile of boxes dragging them around On the dirty floor - all in customer view - youve put me off coming back to this shop!!!
May 23rd, 2023

Rang up for a custom cake to be made on a 2 day notice for a family birthday party. Phenomenal Service, the cake exceeded expectations as seen. Definitely getting all my cakes done here in the future. Amazing
May 4th, 2023

Very sad to say after over 10 years only going to Cleveland cheesecake shop for every occasion and often just for a treat I've decided they are no longer the same business with the same good quality cakes. I gave them several chances in the last 6 months and only 1 out of 4 cakes was actually like the cakes they used to produce. Today I went back with the cake bought lastnight with only 3 slices cut out and told the owner that I'm sorry but I'd like a refund and that despite recent purchases, hope they would get better as it would be disappointing to not be able to have the cakes we've always loved from there. The owner was quite aggressive and in complete denial but thinking of all the money I've spent there lately I insisted on a refund rather than a voucher. I got my refund but I won't be back. Sad but it is what it is. The cakes look bad in the window, sunken in, cream old, strawberries dry and old (as an apprentice baker I know when a cake is not fresh) but he would rather deny, insult and shoot himself in the foot then just take something back and fix the issue. The decorating of the cakes aren't what they used to be my favourite the black forest is sad. It's just cheap shaved chocolate dumped in a pile on the top of the cake. You can see there's no pride in his work. They need to admit that they're selling thawed cakes!!
Apr 22nd, 2023

Yummy!
Apr 11th, 2023

After being customers for many years & always trying to support small local business, unfortunately today's purchase will be the last. Cake display cabinets absolutely empty, cake options brought out very limited with no information provided as to what's under the pile of stale popcorn They do not look fresh at all. I'm not sure what has changed but its not good for business. $49+ for a cake that looks old is not OK.
Apr 10th, 2023