Commonwealth Bank Westfield Chermside Branch

Whenever I come in theres always only one person on the teller. The line moves at a snails pace. Ridiculous.
Mar 19th, 2023

Mar 16th, 2023

What a disaster of a bank. Absolute shambles. Not sure why you have to queue from outside the bank for hours to get seen. Staff not a bit accommodating, its like theyre doing you a favour! Avoid on a Saturday and CBA get your S*** together or Ill be finding another bank!
Mar 8th, 2023

Came in this morning to do a cash exchange for our company till, spoke to the gentleman at the door who said the ladies behind the counter would be able to assist in this. I proceeded to the counter, which the lady named Tirra was very flustered and not speaking to the customers before me very kindly. when I approached the counter I explained if she would be able to assist in the separation into silvers and notes, she first of all said I would need to have this written down, I brought the cash exchange sheet with me however was hoping as a bank they would be able to help with the separation on coins and notes as how is the customer meant to know the values of the rolls unless told, I also verbally stated to her. The way I was spoken to was very harsh, as I came to the bank to get assistance. Dont ever write negative feedback but working in customer service myself this needs addressing sadly I felt I was treated extremely poorly.
May 7th, 2023

I waited for abouts 15 - 20 minutes in the queue to get my bank card made, even though there were like 5 other staff members walking around doing nothing who could've helped instead of standing there glaring at customers. When it was finally my turn, they told me that I didn't have a sufficient amount of documentation even though I had my student id and medicare card. Like firstly, instead of ranting to me about not having proper documentation, they should tell themselves that and look at the commonwealth bank website because it says on the website that you only need a medicare card and a valid photo id. Or maybe update there website. Its honestly ridiculous though because they told me to just make the account online and when I did it online it only asked for a medicare card. Like not only are the staff rude and unprofessional but they wasted half an hour of my time.
Apr 13th, 2023