Michael Hill Head Office

May 12th, 2023

Very bad customer service. I bought $3700 worth ring with lifetime warranty plan. I used to visit them every 6 months for inspection. But this time, I wasnt able take them for inspection on time. Delayed by 2 months. Because I went overseas to visit my family and was emergency. So, I went today and requested them and described my situation. They refused to due inspection. So whats the uses of spending money there??
Mar 10th, 2023

I received as a gift a ring back in 2021 which I had stored away & not worn as yet. I recently wore the above ring to a function last Sat night. I noticed when I first sat down that the stone was gone. As you can imagine I was very disappointed. I took the ring to your knox store today and the gentleman behind the counter looked it up for me. I was actually not sure how long ago it had been purchased by my family, I thought it was only last year. Anyhow the gentleman proceeded to tell me it was purchased back in April 2021 and there was nothing he could do about it as it was longer than a year ago! At this point I got very upset as he didnt even say maybe we can get it fixed for you. I found him to be very condescending & not helpful at all. This tells me that the products you sell are not very good quality. Whether he believed me or not I had not worn that ring & it was the first time Id taken it out of its box! I am a regular customer but will never return to your store again and I will be spreading the news amongst people I know that your products are poorly manufactured.
Feb 12th, 2023

Bad service dont go there to buy your jewellery I gives zero stars the sale person will blame it on you please stays away from this jewellery store or you will regret it for your life I would rate them below zero rating
Jul 31st, 2022

Jun 13th, 2022