Cruisin Motorhome and Campervan Hire Cairns

They were very helpful also during the trip. We could always call or text and we got a response within 24hours.
Apr 27th, 2023

Great service, great motorhome, wonderful time! Thank you so much for everything!
Apr 24th, 2023

The personal is very friendly! They reply quickly and the van was lovely!
Apr 24th, 2023

(Translated by Google) First, we asked for a quote and the next day when we went to reserve the campervan the price had risen by 40%. We hired her because there were practically no more vans available on the market. But it seems to me a great lack of formality. The total cost very expensive. Second, despite having contracted all-risk insurance, you have to pay a $75 administration fee for EACH damage that the van suffers. In our case we had to pay the fee twice. But with one of them we do not agree. At some point in our trip the left rear wheel rim went missing. We were not aware of it. We also had to pay $75 for the missing tire but that doesn't seem fair to us. We didn't hit the wheel at all. Despite the fact that we tried to reason this issue with the manager of the Cairns branch, there was no way to make him understand that we were not responsible for what happened to that tire and we find it outrageous that we have to assume the payment of $75. We are going to make a formal claim regarding this. Other than that, we had a problem with the side door (many times we couldn't open it from the inside) and the knobs on the furniture drawers but when we passed through Brisbane we went to the Cruisin headquarters there and they fixed it for us. As for driving, the van did not give us any problems. (Original) Primero, pedimos un presupuesto y al da siguiente cuando fuimos a reservar la campervan el precio haba subido un 40%. La contratamos porque ya no quedaban prcticamente vans libres en el mercado. Pero me parece una gran falta de formalidad. El coste total muy caro. Segundo, a pesar de tener contratado el seguro a todo riesgo, hay que pagar $75 de tasa de administracin por CADA dao que sufra la van. En nuestro caso tuvimos que pagar la tasa dos veces. Pero con una de ellas no estamos de acuerdo. En algn momento en nuestro viaje la llanta de la rueda trasera izquierda desapareci. No fuimos conscientes de ello. Tuvimos que pagar tambin $75 por la falta de la llanta pero no nos parece justo. No dimos ningn golpe a la rueda. A pesar de que intentamos razonar este tema con el manager de la delegacin de Cairns, no hubo forma de hacerle entender que nosotras no ramos responsables de lo que pas con esa llanta y nos parece indignante que tengamos que asumir el pago de $75. Vamos a hacer una reclamacin formal respecto a esto. Por lo dems, tuvimos algn problema con la puerta lateral (muchas veces no podamos abrirla desde dentro) y los botones de los cajones de los muebles pero cuando pasamos por Brisbane fuimos a la sede de Cruisin all y nos lo arreglaron. En cuanto a la conduccin, la van no nos di ningn problema.
Apr 20th, 2023

Super smooth, very efficient and the camper was very clean and well-equipped. Recommend!
Apr 6th, 2023