Midas Cairns Tyre & Auto Service

Service: Brake service & repair
May 21st, 2023

May 6th, 2023

This place is clearly overbooked and poorly managed, we've been customers for years and use to go to Midas specifically for their customer service and after giving them SEVERAL 2nd chances - we will NEVER BE BACK. Problem: Our car was showing lights on the dash (handbrake, traction, etc - NO check engine light) so we took it in thinking it was an electrical problem. Midas asked up to drop off our car at 7AM and estimated that the car would be ready for pick up at midday. At 2PM, my husband called for an update as we need our car for work and Kevin (the franchise owner) met him with short replies, long sighs, and then abruptly hung up on. When I called back, I was met with the same attitude and a different variation of the story he has just told my husband in front of me. Midas ended up keeping the car overnight and when we picked up the car the next morning we were met with a invoice that had unneeded charges on it. - $40 for bolts (When enquired about they couldn't tell us where they replaced them.) - 2 hours of labour (expected and happy to pay) &NO SOLUTION TO THE PROBLEM WE CAME IN WITH Safe to say, we gave them more than enough chances over the past few years and they still managed to not fix our car and disrespect us. Services: Auto engine diagnostic, Electrical repair
May 5th, 2023

I took my Jeep here for a service today and Kevin and his team are wonderful! My car is running beautifully, it was great value for money, they gave me clear information about what needed to be done today and what would need to be done in the future to keep it running safely and efficiently, and to top it all off they are so super friendly! Very very happy with my experience :) thanks guys! See you next time :)
May 1st, 2023

First time customer and was a great experience!, had a full service done, Kevin was very helpful and kind, Everyone did great Very happy and will be back again.
Apr 27th, 2023