The Good Guys Cairns

Bought a laptop today from a worker called Eric, excellent service, smiling and actually happy interacting with me
May 12th, 2023

All I wanted was to purchase a gift and I was bombarded with stuff that I didn't need or want. What is so difficult about just buying something without having to enter into a lasting relationship??? Marketing gone mad and made me very uncomfortable.
May 11th, 2023

Great service and price! Go see Wayno for the best prices in Cairns
May 7th, 2023

Unfortunately I need to leave this review because it's been several months since I heard anything about the repair of my 5 month old vacuum cleaner that they are supposed to be fixing. I called a week ago for updates and they had no idea what was going on, incompetence and lack of training but on top of that they said they would find out and call me back tomorrow. That was 6 days ago.
May 5th, 2023

We rent an apartment from a Real-estate company. Our drier was faulty and a new one was arranged with an install this past Monday to be delivered today (Thursday). We were asked to be available all day for someone to be at the home for the instal. After waiting all day, I called to ask where the delivery was only to find out the account was not paid. When I contacted my realtor company they mentioned their accounts are paid every month at the same time and this is known with the good guys and should still have been delivered. When calling the Good Guys back I got an apology from the women who answered the phone which is appreciated but does not solve the problem. As I don't pay the account I can't do anything about it so I accept this is an issue outside of my hands but the good guys should have called us today or even anytime from Monday till today to state the delivery won't happen due to outstanding payments by the realtor company. However, when talking to the manager at good guys he washed his hands of the issue and said that "talking to the manager of the warehouse won't gain anything" regarding my inquiry to why we weren't notified of no delivery. I was then forwarded to the warehouse with no answer to the phone for 6+ minutes and decided to drop this review of very poor customer service when it comes to responsibility and managing a delivery that was not done.
Apr 27th, 2023