Michael Hill

We went there and there was a horrible old that was so so rude. Worst Michael Hill experience ever! Others I know also wont go there. Sales Rep 26476.
Feb 28th, 2023

Went to the store today (17/01) to buy a birthday gift with my mum, was looking for a bracelet. Had the small old lady serve us. Her attitude overall was that she didn't want to help. Asked her to show us something, she did reluctantly. Didn't have much knowledge on any of the products, stuggled to open the clasp. Asked her to look for something which said it was in stock, she didnt even check just said they don't have it. Overall very poor experience. Ended up going over to the jewelers opposite and buying from there.
Jan 5th, 2023

All my years Ive bought from Michael hill. Every piece of jewellery of mine!!! But todays experience was so disgusting and disappointing at pacific fair! The older ladys just stood around staring at you up and down (definitely felt judgement) And didnt even greet once even though we were their only customers! The worst part was, i finally got to speak to one of the older ladys about my $6000 dollar ring i recently purchased (4ct cluster) about the claws being bent, and she didnt once check the computer to see this recent purchase and see if I had a care plan (my husband purchased this ring as a gift hence why I didnt know), she told me to GO GET my care plan paperwork from home (knowing i lived over a hour away) before she can do anything about it.. AND suggested I go to another store when I do!!!!!! (In other words, dont come back) Also the way she spoke was like she didnt believe I purchased this brand new from a MHJ store, like it was bought second hand. Yet didnt flinch, to even check on the computer for my details! I dont usually complain and go out of my way to write good or bad reviews but this HAD to be shared! And by the looks of it, THESE ELDERLY WOMEN from PACIFIC FAIR MHJ are absolutely disgustingly RUDE!!!! The reviews says it all! Something needs to be done because from what I can see that store doesnt get customers for a reason. Why? BECAUSE NO ONE IS WELCOMED and is judged by looks, colour and age. Absolutely disgusting. Never returning to this store again! It doesnt even deserve a one star. If I could choose ZERO stars I would.
Mar 9th, 2023

I've been to many MH stores for many years and loved all the sales people as they're helpful, informative and always help me with whatever I've walked in for. However, I have to note the sales ladies at pacific fair store always appear the have poor customer service almost coming off rude and not interested (every time I have visited) which is a real shame.
Jun 16th, 2022

I enter the store to look for a silver necklace and a employee says hi to me, she asked me if I needed help and then brought me to a drawer. A few seconds later I found that the necklaces costed only $20-35 and the good quality ones were in a different place of the store. This old lady judged me on how I look and I will never come to this store again . Horrible .
Jun 10th, 2022