Tony Bianco

beautiful shoes but sneaky customer service, shame for the look of the brand.
Dec 1st, 2022

Sep 27th, 2022

Aug 6th, 2022

I was looking for a pair of boots I walked into the store found a nice pair But not one staff member engaged with me at all no eye contact no hello The store was not busy with only one other customer This was on Saturday afternoon about 3.30 So I walked out I then returned about 30 min later I tried on a boot of the shelf fitted well would of bought it if a staff member had engaged with me Walked out again Maybe a little customer service skills wouldn't go a stray
May 24th, 2022

Unfortunately as much as I love the shoes from this store I have/currently having the worst experience with the pacific fair store. I bought a pair of boots on the 3rd of March mind you they were $390.00. I wore these boots once and the bottom of the heel snapped off. I took these in to discuss repair the next day as it did not come with a spare heel attachment which I was advised they normally do. The employee at the counter then suggested I go to another store in pacfair to get them fixed when I asked if I will be charged she said just leave them here and well do it but its the same process so I left my boots. At first I was advised they would be fixed in a few days, I have called multiple times as they have made little to no attempts to contact me and each time I call its another week I have to wait for my boots to be fixed. Im writing this 18 days later and still dont have my shoes or any idea when they will be fixed. Im so unhappy with my experience and extremely disappointed with my purchase. After expressing my concern to my friends I have had someone tell me that the same thing happened to them with the same boots and the whole bottom of the heel snapped after very few wears.
Jun 27th, 2021