The Window Boyz | Brisbane | Window Cleaning | House Washing | Pressure Cleaning

Positive: Professionalism
May 3rd, 2023

It has been 8 weeks since The Window Boyz cleaned our place. I gave them 8 weeks to come to an amicable resolution before proceeding to write this review. They were pleasant enough to deal with initially, that is UNTIL something goes wrong and know that they would never owned up to their mistakes and refuse to take ANY responsibility for damages caused. Just as a heads up for anyone considering their services - please clarify and request for a certificate of currency and in writing what their insurance policy actually covers. Their claims for 100% money back guarantee and $20m public liability insurance are all an eye-wash otherwise unless you get these in formal writing prior to engaging their services. My window frame was damaged whilst they attempted to clean the windows and the outdoor lights short-circuited both carport and deck as well as the automatic garage door sensors. These were all in perfectly working condition PRIOR to the clean (the house has had a thorough building inspection within the last 2 years when we purchased) and we have had no pre-existing issues with any of these before engaging their services. The biggest disappointment was, on top of all the damages caused (as the window frame was damaged early on in the cleaning process) they also did not follow through with some parts of the outdoor clean and still wanted to charge me in FULL. Our out of pocket expenses for the repairs were double that of the cleaning fees - which they did not even do a very good job of. So we are left with a half-cleaned house, $2k damage repairs that we would not have otherwise required and the most unpleasant experience of dealing with a bully for a business owner who kept hounding me and insisting that all the damages caused were due to our own faults as the owners. How distasteful. We will be following this with the Office of Fair Trading and QCAT and let justice take its course, but more importantly hoping no other consumers will have to go through a similar experience like us.
Apr 24th, 2023

Services: Window washing, Power/pressure washing, Interior & exterior window cleaning
Apr 22nd, 2023

Positive: Professionalism, Punctuality, Responsiveness Service: Interior & exterior window cleaning
Apr 13th, 2023

Service: Interior & exterior window cleaning
Apr 11th, 2023