Booking.com Brisbane Office

A frustrating loop, trying to call customer service or email, but you can't do that without the confirmation email with the booking reference number... which we never received. I sent a snail mail letter to the only address I found online for them, and it was returned to sender. It should be illegal for companies to make it this hard to contact them or complain in Australia. It seems I now have their address for service, so they can look forward to legal proceedings from me now.
May 22nd, 2023

I booked 2 rooms for business through this website for the Mantra on Queen for Saturday 13th May. My money was gladly taken for my stay but after many requests to both this site and the Mantra for a tax invoice I still have not recieved one. Both parties blame each other and say they are not responsible to provide me with a tax invoice. They gladly took my payment and I'm sure if they did not get my money I would not have been able to stay at the Hotel. Thanks for no customer service. I suggest if you are traveling for business never use this site if you want to claim your expense.
May 19th, 2023

Booked, said total of all fees and charges and yet charged 1.9% extra despite only method of paying is credit card. Highly illegal according to the ACCC. How much is a credit card surcharge? According to the RBA, surcharges for credit cards can range from 1% to 1.5% and above, although the exact surcharge amount will depend on the merchant and the type of card. Businesses can set their own surcharges, but they must be based on the cost of accepting a particular payment type, and they cannot be more than the cost. The RBA states that the average cost of different card payment types, including credit, debit and Eftpos, is as follows: Eftpos: less than 0.5% Visa and Mastercard debit: between 0.5% and 1% Visa and Mastercard credit: between 1% and 1.5% The ACCC notes, however, that the amount it costs a business to process a payment will depend on factors such as the size of the business, the technology used to process payments, and the payment method. Small businesses may have higher processing costs than larger ones, and the cost to smaller businesses may therefore be higher than the indicative figures listed above. Whatever the surcharge amount, a business must be able to prove the costs they used to calculate it. What is a reasonable credit card surcharge? Australian businesses are allowed to charge payment surcharges, but they are banned from charging excessive surcharges (although there are exceptions to the rule we explain below). In these cases it means businesses can only charge what it actually costs them to process the payment. This requirement applies to all businesses, regardless of their size. The ban covers: Mastercard and Visa credit, debit and prepaid cards; eftpos debit and prepaid cards American Express companion cards.
Mar 5th, 2023

Jan 24th, 2023

I asked them to deal with a complaint. They did not deliver! Check out some of the poor quality accommodation they approve on their site
Jan 5th, 2023