Virgin Australia Brisbane International

How can a flight be cancelled when Courtney booked me on it not more than 5 minutes before. I was trying to book another connecting flight to follow on, as you had already cancelled one home-bound flight and significantly delayed the previous. No compensation for my lost family time or business. You sent us to a flea motel, noisy, no meal and not fit to live in! You must think that your time and money are more important than your customers because it wasn't just me that you left in the lurch. We were assured by your Cairns staff that the connection was being held in Brisbane, but the staff knew nothing of us when we ran to the gate. Yet the flight was delayed, so all this cost of customer satisfaction and money for hotel/meal/taxi could have been avoided for 3 minutes ie. Cairns flight pulled in at 2055, and outbound flight actually departed at 2115. There were other customers. You have sunk to the same depths as DeathStar in reliability and service!! I will not be as selective as I have been, as you're all the same! Vote with your feet and money, people!
May 24th, 2023

Flight VA913 25 may 2023. Very friendly and well matured cabin crew
May 23rd, 2023

All good,,excellent
May 21st, 2023

Mar 30th, 2023

Jan 20th, 2023