Stegbar

Scheduled a service immediately after the house handover and two months later, got a canceled appointment without any notification and was told the next appointment is going to be a month later. Cannot set a time frame for the warranty service. I would highly advise not to use them.
May 11th, 2023

Shocking customer service I still dont have a quote after multiple requests
Apr 23rd, 2023

I wish I would take all the negative reviews more serious at the time of placing my order and not regret the decision afterwards. If you do not want stress, frustration, waste of time and so on, do yourself a favour and look somewhere else to get your needs. Long story short, customer service is a joke in Stegbar. No one answer their phones and if you are lucky enough and they do, they are so rude, arrogant, uncooperative and unfriendly. They expect customers to pay in full and upfront but expect the minimum. I paid $1,700 for a window at their Fortitude Valley showroom (let alone placing the order was a challenge by itself), the window was delivered almost 6 weeks later with broken panel and no key for the locks. It took me six phone calls to get to the service team, convince them to come over and replace the broken panel. They are also that cheap that they refused to post me the key via express post (mailed via regular post and no tracking number). I WILL NEVER EVER GO BACK TO STEGBAR AGAIN.
Feb 11th, 2023

Fast, friendly, helpful service. Easy parking even around peak hour.
Oct 29th, 2022

If you're looking for customer service, work done on time, correct product supplied and installed, your calls and emails answered, don't use Stegbar. They are literally the worst company I've dealt with for incompetence, lack of communication and treating the customer like they're doing me a favour because they bothered to turn up, on the wrong day with the wrong product
Sep 29th, 2022