CEVA Vehicle Logistics

Mar 28th, 2023

Utter nightmare, I would not book through these guys. Had my car booked to be collected on the 16/01 and delivered on the 31/01, they did not pick my car up until the 24/01 and did not delivery it until the 11/01. I paid an extra fee to "avoid delays" due to the flooding in northern WA and yet despite the extra money paid my vehicle was almost two weeks late. Not only was my vehicle nearly two weeks late, on arrival the mirror housing was broken and the vehicle was FILTHY. Upon emailing them to discuss reimbursement of the extra fee and the state of the vehicle, the fee claim was abruptly denied and the state of the vehicle was blamed on the fact that I had a third party to collect the car for me and then drive it 10km home as I was at work. My advice, steer clear.
Feb 21st, 2023

my car arrived to Victoria in just over a week, thank you so much to the truck drivers for their hard work and their customer service team for always updating me and being so helpful
Feb 10th, 2023

Absolutely disgusting. Do not book here. My car will be sitting at this depo for three weeks before it is actually moved. Probably wont even work by the time it gets to its destination considering it has been sitting out in the heat the entire time. My expected arrival date was turned into the expected departure date. This is completely unacceptable. My vehicle was dropped off two weeks before Christmas, plenty of time for it to be brought to Brisbane. If there were any expected delays then this should have been advised before paying the fee. The delay has now caused issues with starting a new job and all sorts of other stresses. Do yourself a favour and do not use this company. UPDATE: My car rocked up with a flat tyre and a missing number plate. Despite everything being sent to this warranty team, they made up every excuse in the book to not reimburse me. I submitted a formal complaint weeks ago and am yet to hear back. I ignored all the other negative reviews and I regret using this carrier big time. Book with anyone else but not CEVA!
Jan 26th, 2023

Good
Dec 30th, 2022