Katherine Toyota

Mar 27th, 2023

Absolutely amazing service from Brodie and the team! They went above and beyond to help me out and get me on my way after an unfortunate situation. Really impressed and would recommend anyone to get there work done here!
Jan 3rd, 2023

They had my car sitting under the sunlight and water for three months to get a clutch replacement. They offered me a discount for the waiting time and at the end, they charged me the whole $4,300 price. An embarrassment of service. Failure to give me ongoing updates about the arrival of the parts as apparently they had no idea where the parts could be. Within these three months I had to pay three months for my car insurance as well as rego while the car was just parked. It was supposed to be fixed within one month, it didnt happen. Then, they told me the new estimated time of arrival of the parts was going to be 4 weeks later, guess what? The parts didnt turn up. After 2 months of waiting time, I sort of lost any hope, and, as I thought, the clutch was replaced one month later. The clutch got replaced so late that I had to buy another car to be able to move around town. Three months for a ridiculous price, not an apology and zero $ discount. Toyotas leverage is huge anywhere in the world and probably the impact of my review is going to be nil, but, Toyota Katherine has lost one good customer.
Nov 29th, 2022

Would not recommend going ever, for anything! Ill be taking our Hilux to Darwin and ordered our new Rav from Darwin too. So many issues! From saying vehicle not booked in when you have email confirmation showing it is (of which you get no apology, just a a yeah it is booked in). Then told parts ordered but not, no one calls back, then not ordered for second time. Told parts come from Sydney in 3 weeks, spoke to Darwin Toyota and part comes from Japan.. they make up anything to avoid taking responsibility for not doing something. Honestly never seen such a total s**t show from a dealership. You expect a level of service from a dealership and this is literally only dealership Ive seen with ZERO customer service. Never going back and making complaint to Toyota Australia!
Oct 22nd, 2022

Quick and convenient. Drop off and they give you a lift home.
Oct 21st, 2022