Mantra Pandanas Darwin

Good location, surrounded by shops, restaurants, grocery, and pharmacy. Good service. The room is clean and big. It has a good view: city and ocean. Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Great view More
May 19th, 2023

I regret to say that our recent stay at Mantra Pandanas in Darwin was far from satisfactory. The room we were initially assigned did not meet the cleanliness standards one would expect from a reputable hotel. The carpets and drapes were heavily stained, and the appliances bore visible signs of wear and tear. The bed linens were also unacceptable, leading us to request a room change. Although the second room was marginally better, it still did not meet our expectations, especially considering the room rate. The staff's response to our concerns was disappointing, treating our complaints as inconveniences rather than valid customer service issues. We were also informed only five days prior to our stay that the pool was under renovation. We sought potential compensation for this disruption, but we were flatly told none would be provided. Even our suggestion of waiving the $19 per night parking fee as a goodwill gesture was rejected, despite ample parking being available. Administrative difficulties added to our frustrations. We requested an invoice under our company's name, as this was a business trip, but the hotel staff insisted that this was not possible. This contrasts sharply with our experiences with other hotels, including another Mantra property in Melbourne, where such requests were easily accommodated. Disturbingly, at no point did we receive an apology for any of the issues we encountered. We were not even extended a simple acknowledgment of our dissatisfaction, which further compounded our disappointment. Unfortunately, based on our experience, we can't recommend Mantra Pandanas to others. We hope that the Mantra management will take this feedback seriously and work towards improving the service and conditions at this property.
May 16th, 2023

Comfortable quiet rooms. Has own parking join & get t for free. Staff are excellent polite & helpfull Rooms : 5/4 | Service : 5/5 | Location : 5/5 Hotel highlights Quiet More
May 10th, 2023

Apr 16th, 2023

Small sized apartments which make it hard to cook in as the fire alarms can get quite sensitive. Can do with regular dustings above the cupboard spaces which is about eye level. Great location, walking distance to nearby restaurants and shops. We have to go down to reception (ground floor) to get pool towels when the pool is located on a higher floor, which seems inconvenient.
Apr 5th, 2023