Somerville Community Services

May 20th, 2021

After waiting for two months, the counsellor that I had an appointment turned up 15 minutes late without apology and finished the session within 20 minutes which was supposed to be 1 hour long. Communicating through very friendly and professional receptionists with her was a pain in the neck ( Patients cannot communicate with her directly). She does not check emails or even notes left on her desk. Whatever she told that she will do it within the same day, it did not happen after waiting for 3 weeks. I as a patient had to chase it up by making phone calls many times. At the end, she failed to do what she said. It was very frustrating and I could not believe how she could be the professional psychologist.
Jan 16th, 2019