Top End Medical Centre

Very disappointed with the waiting times. I have been here multiple times and every single time I had to wait nearly an hour to get in to see my doctor. What's the point of having appointment system when you are never going in at that particular time. Today I got an hour leave in the middle of my work day to attend my appointment and I was called in almost 45 minutes after my appointment time. And ended up returning back very late to work. It's would be great if we cac stick to our appointment times. Long appointment booking system should be put in place for people who thinks they need longer consulations so that people like me doesn't suffer from long waiting times even when have an appointment booked.
May 22nd, 2023

Mar 20th, 2023

Im not surprise after reading the other reviews here about their front staff. Call Top End Medical Gateway on 4th February 2023 around 9.30 am, because its been a month I never heard a follow up regarding ultrasound appointment. The lady answered my call was very rude and unhelpful. I asked for a contact number to follow up for my ultrasound and she said you can google it yourself. Train your staff please to have attitude and better customer service I used to work in front office and i never say you can google it yourself to a customer. Do not work in customer service if you cannot handle it.
Feb 20th, 2023

If I could give it 0 stars I would but I have to give it a 1 28th of February, 2023 We walk in (myself and my partner) to get blood tests taken. We are seated for maybe 2 hours, and after myself and other patients start to ask questions about the whereabouts of this blood taker woman. Then after another what feels like eternity, she comes out and goes on a 2 and a half hour lunch break. Seriously. You can not be for real.
Feb 14th, 2023

My partner had a Telehealth appointment at this centre while recently suffering from Covid. He had two appointments (the first doctor was helpful)- the second doctor provided no medical advice after my partner explained he was still unwell with covid after 6 days and also, the doctor would not provide a medical certificate until receiving the government declaration of my partner having testing positive for covid. (I am a nurse and even I was not aware that this declaration was still required). Once this was logged with the NT government website and provided to the clinic the centre still did not provide a medical certificate or even respond to the email with the required documents for that matter! Very disappointing service.
Feb 1st, 2023