Lucky Timber Floor

Big fan of jiaqis mum
Sep 2nd, 2022

Like other reviewers our job ended in a dispute having to be resolved with NCAT orders. To start the finish applied by Lucky Floors dried uneven. When we asked for this to be fixed Lucky applied oil over the floor. The oil did nothing but leave us with an oily mess, so we had to move into a hotel for a week for Lucky to re-sand and refinish the floor. We then performed painting works and applied painters masking tape to the floor, on removing the masking tape the floor finish peeled off. We took this to NCAT as Lucky refused all of my offers of mediation. The tribunal member found the works were not to Australian Standards, or of an acceptable standard and ordered Lucky Timber Floors to refund the cost of the defective works. Lucky then asked to pay our refund over a six month window, it was only when I advised I would apply for Court orders that the refund was sent.
Dec 7th, 2021

Buyer beware Do not use Jenny or her contractors. I had the same experience as Vera Carr. I few months after I moved into our new home the floor began to lift. I asked Jenny to come back and inspect the floor that was lifting I was told we will dig out the affected areas and reinstall flooring in that area with extra glue, then we will put heavy weights on the area to hold down This was not a satisfactory solution for us. I decided to go to NCAT - court We both got independent assessments on the floor and it was found that the process in which the floor was laid was incorrect. Lucky Timber floor used a Sika glue and did not trowel glue the floor as per the installation guide. After a year in court Lucky Timber Floor was ordered to pay to remove and replace the floor throughout our home. This was the most stressful part of our build. If you use Lucky Timber Floor expect problems.
Sep 26th, 2021

Lucky Timber Floors recently completed repair, patching, sanding and polishing of our timber floors. They took great care and we are very happy with the finished floors which look beautiful.
Feb 1st, 2021

Had the whole house completed in Quick Step Ultra Impressive. Awesome product, service and installation. Have recommended to family.
Jan 17th, 2020