Border Express

May 25th, 2023

Company gets rid of customers spending less than 3k per month. Does not care about their loyal customers who have kept them going all these years.
May 23rd, 2023

Was told my consignment was incomplete. After I had confirmed my delivery address 3 times. 2 with sender and 1 time with border express. Sent the package incomplete. Failed to deliver obviously. Tried to blame me and the sender. Now my delivery is delayed. No compensation offered. Have asked the sender to note on my account never to use border express again. Jayana assured me my delivery would be here today 19/5/23. Why not check my address during this communication. Because they dont care.
May 17th, 2023

Very bad service, called in on wednesday to confirm delivery dates, was told 5th may (friday), then called in on thursday to double confirm and got told the same thing. Fast forward to friday, nothing until 5pm, called customer care and got told yes will still be delivered today, only later to realise it is being sent back to depot. If you cannot deliver the same day then dont take in onboard or give it to another driver. Unfortunately i had no control on the courier service chose by the seller. Good thing at work we switched over to Yellow Express who don't miss anything, of if they will, they are atleast upfront about it and say cannot deliver today etc.
May 5th, 2023

When I read the negative reviews on Google, I thought my order would probably be delivered late. However, I received the order within 1 day of the order pickup, which was super quick. The delivery driver was polite and gave us the option whether we wanted to keep or get rid of the pallet. I hope they will keep this speedy delivery and make other customers happy :)
May 2nd, 2023