LiveLife Alarms

May 1st, 2023

I am very impressed with the customer service of this company and the clever abilities and features of this device. However, I do have to say with my PERSONAL MEDICAL CONDITIONS, there are two life threatening restrictions that I feel must be changed, as follows. 1) There should NEVER be a time limit on calling 000! Three months ago, I had a terrible accident when my mobility scooter hit a tiny offcut of a copper pipe, that jammed my rear drive wheel and I was ejected and landed on my head and was unconscious and badly injured. According to witnesses, the alarm activated, sent a SMS to my NDIS carer (who called my unanswered phone and not the device back...) and then it called 000. However, the call terminated after 3 mins while they were trying to explain the serious injuries and my difficult location in a park. A witness (RN) had to call back on her phone. What would have happened if I was alone? Why is there a time limit set to 3 mins at all for 000 when it costs nothing to call them? Even a phone that is locked or no SIMM can still call 000. I asked support to get the limit taken off but they only extended mine to 5 mins. There should be no limit at all for 000. Sure, ppl shouldn't use it as a "personal phone" but I have no family or friends and the primary carer would not have been available after office hours. There is no time limit of INCOMING calls. 2) There is only a small 100 characters text limit on the SMS outgoing emergency text alerts. I need to put in my medical information but not enough room. Even though the base station gives my STREET BLOCK address, it does not provide my unit number, so part of my msg has to contain that. Please extend this? I have to put my medical information in a key lock box registered to Ambulance NSW to enter but I *NEED* the freedom to go out and now I am too scared! As my primary NDIS goal is to resocialise after 15 years staying at home, due to PTSD and I have a spinal disability, epilepsy and medical allergies. If I had a fit or fall and couldn't speak after office hours, this device would be nearly useless because you can't send a SMS to 000 with location information. Please provide unlimited time with 000 and more space on automatic SMS fall and lack of motion alert messages. 100 characters is too short. The product is great BUT is too limiting for my situation. I am sure some simple commands can be sent, for these very small changes, that will give me back my confidence. Thank you for considering my request and also for your previous very kind customer service, when you replaced it after it died in the shower. They had a replacement the next day with a pre-paid return bag. Now that's great service.... Hasen.
Oct 22nd, 2022

Jul 22nd, 2022

I just transferred the ownership of a device and the customer service lady at LiveLife was excellent. She explained everything so clearly and reset the GPS to my mum and dads house and set up all the new numbers and tested the system. Great service we are very impressed.
Jul 17th, 2022

I was very impressed with the excellent customer service of Malina when dealing with this company. It is unusual to find such a competent person who is keen and willing to help the customer. Thanks Malina and i will be staying with LiveLife Alarms for the long run based on this experience.
May 1st, 2022