Southgate Pharmacy

As a fairly regular customer of this pharmacy, today will be the last time I'll go to this store. The boomer part time karens behind the counter immediately decided that because of my floral tattoo sleeve and nose piercing that I was "trouble" I'd parked my trolley in one of the aisles to stop it from impacting those around me. I went to the vitamins section whilst i waited for my scripts and noticed that i was being watched extremely closely. I was then looking at the elevit(I know, God forbid, someone with tattoos and piercings try to procreate) and when I asked for it, the lady purposefully dropped it- good ol passive aggressiveness - which opened the box. I told her it was okay and kept looking for the other vitamins, as i had 3 other products I wanted to buy. The scripts were ready and instead of taking them to the front counter, they made me pay at the back, I let the lady know I had other things and she just stood there waiting for me to go and get them. If tattoos and piercings upset you so much and you dont have the stength from the lord to keep your facial expressions contained, you probably shouldn't be in a customer facing role.
Jan 15th, 2023

I bought Novalac Allergy in here but my son have changed new formula for 2 weeks. Therefore I want to exchange but they dont have my new formula, I want to refund , the lady said I can not refunded because they refund within 2 weeks. Last week, I am in lockdown situation ( my son is sick) I cant go outside. I met the manager, I said my formula had the same expired day as the display formula and explained for him. He was angry, he put his mask down and talked to me With a rude attitude. They didnt tell me in my receipt how long can I exchange or refund.they only said keep receipt for exchange or refund. I am so upset with his attitude. Do you only think about customer buy your products? If customers have problems with products, they seems like your problem not my problem.
Jan 24th, 2022

I walked in looking to simply buy a Mothers Day gift then the lady at the front counter thought that it would be a good idea to get the manager to kick me and my brother out for standing and looking at the items they have on display after he accused us of stealing and snatching the product out of my brothers hand we kindly said we will leave. He then threatened to call the cops even after finding out we were innocent never going back. VERY UNHAPPY.
Jan 14th, 2022

Called to book for my booster shot and the pharmacist John was very rude on the phone. Offered me Astra as a booster which is not even legal. Never going back here.
Oct 17th, 2021

Always good helpful service
Aug 15th, 2021