Apple Inc. Australia

I went to this branch to buy a watch, but one of the staff stopped me at the entrance and asked what I was there for. I was told we were fully booked now and to come back in 30 minutes. There were a few people inside, from what I could see. Then I walked out and didn't return. I don't understand why some branches treat customers this way. Their strategy seems to be to play hard to get customers. It is disrespectful to customers and not cool.
Mar 8th, 2023

My account was disabled for NO REASON and my balance inside my account is $100. Talking to apple customer service is like talking to some polite bots, which solving 0% of your problem but being able to memorise the content that they should speak and did not address your problem at all. Hiring a bot would be more money efficient for what Apple what to achieve. I will never buy their product again.
Nov 14th, 2022

Great customer service over the phone. They have the rare talent that actually cares about their customers.
Nov 1st, 2022

I would give Apple Australia minus stars if this was possible! My child racked up $3700 of game purchases and after two refund requests denied, a chat conversation and wasting 60 mins talking to a useless Apple person, I am still out $3700 and they will not take any responsibility for their flawed system (likely since it makes them money). My lesson here is that Apple preys on children for financial gain!! I am done and will be moving away from all Apple products. I will also be taking legal action, even just to get the word out about their predatory behaviour.
Jul 15th, 2022

I went to apple store in Chatswood to buy new iPhone, and I asked the girl who sold the phone to me, to help me transfer my data from my old apple phone to my new phone. she very rudely said go and book service, and I said I dont know can you please show me how to book service, she again said I cant help you , after waiting I asked again, I need your help can I talk with your manager to help me please. Finally after long waiting, the manager came and talked like her to me, we cant help you very bad and very unprofessional I hope apple teaching them about customer service and how to talk with customers. At the end I cancel my order and walked out from Chatswood Apple shop .
Jun 13th, 2022