Gucci Head Office Australia

Ordered a $1200 pair of shoes online and received a delivery experience beneath a high street retailer. No communication, no redirection service, no ability to leave unattended, no card left, and never actually came on the organized redelivery. Lift your game GUCCI.
Jan 31st, 2023

I ordered wallet for my wife, courier company lied that they tried to deliver which they never did, I attended pickup location they said they never received it, shop guy spoke to guy who received it he denied receiving it from courier company and when investigation started all of sudden package appeared, I refused to attend pickup shop as it would be my third trip and also concerns that item could have been replaced by fake item, I have requested for refund lets see what Gucci has to say.
Dec 5th, 2022

Unbelievable to think I purchase two items online and the following day they were delivered, beautifully gift wrapped. Also a big thank you to Zen for taking my call and locating a third item which was one of the last available from your Gucci Bondi Junction Westfields store you honestly made my day.
Nov 16th, 2022

Purchased a gift for Christmas and sent incorrect item. Exchanging and dealing with head office was a nightmare no one returned emails and if they did they were rude. Plenty other designer brands with better customer service so don't waste your time.
Mar 16th, 2022

very bad quality brand. service bad too.
Aug 27th, 2021