Samsung Australia
![Samsung Australia](/show_image.php?zc=2&w=250&src=/images/image-system/no-image.png)
Hours
Chamber Rating
-
Christina Kumar
May 3rd, 2023 -
Faisal Javaid
Apr 22nd, 2023 -
Joe Richards
Apr 19th, 2023 -
Shereen Nandan
Apr 10th, 2023 -
Faisal Khan
Apr 6th, 2023
Contact Info
Questions & Answers
Q Where is Samsung Australia located?
A Samsung Australia is located at 3 Murray Rose Ave, Sydney Olympic Park, NSW 2127
Q What is the internet address for Samsung Australia?
A The website (URL) for Samsung Australia is: https://www.samsung.com/au
Q What days are Samsung Australia open?
A Samsung Australia is open:
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Q How is Samsung Australia rated?
A Samsung Australia has a 1.8 Star Rating from 18 reviewers.
Hours
Ratings and Reviews
Samsung Australia
Overall Rating
Overall Rating
( 18 Reviews )![](/images/review-avatar-4.jpg)
Christina Kumar on Google
Disappointing service.
Dropped my phone off for repair 2 months ago at Samsung Liverpool I still dont have a phone. Parts weren't available and then I was offered a replacement phone. Nil updates. I have escalated to fair trading. At this point, I'd be happy to just get a refund to support me buying a new phone but I've been denied refunds as only the VOC team can process this. I've logged multiple calls with the samsung australia technical team asking for a call back from the VOC team. No call back
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Faisal Javaid on Google
My Samsung Tv broke down 20the January and the resolution process was okay.
We agreed that we will be refunded and Samsung will get the broken TV collected and then process our refund. This was on 23rd FEB 2023. Someone called me and we organized a day for the TV to be collected I stayed home all day waiting and no one came to collect the TV. This was in March. I have been calling Samsung twice almost every week. No collection of the broken unit has been organized and we have still not received any refund.
Every time I call I get the same spill " Our case managers will call you". I have not received a single call. I cannot believe a company as big as Samsung would have such poor operations and worst customer service.
I would like to hear back on why and how I am expected to wait for over two months for a basic refund.
![](/images/review-avatar-1.jpg)
Joe Richards on Google
![](/images/review-avatar-2.jpg)
Shereen Nandan on Google
![](/images/review-avatar-4.jpg)
Faisal Khan on Google
I ordered a phone and watch online at Samsung website during the Presales on 09 Feb 2023 and I have not received the S23 Ultra or Pro watch 5 yet. Samsung were so incompetent and unprofessional that they are unable to delivery/redeliver the product for 8 weeks now. I have chased everyone from their eCommerce support, online support, CEO emails, live chat and 50+ calls for no good.
Take my advice and don't order online. I have raised a complaint with NSW Fair trading who suggested to lodge a complaint with NCAT (tribunal) against them.
Samsung Australia is the worst experience of all time and there is no way I am going to deal with them ever again.