SYDNEY TILE CLEANERS

Positive: Professionalism
Jan 11th, 2021

If I could rate zero stars I would. Quoted my job and told me exactly what sealer would be used to achieve the result I was after. Sub-contractors turn up on the day and want to use a completely different sealer (much cheaper Im guessing). When i tried to call them to clear up the confusion, no one answered the calls or messages. Really poor form based on cost-cutting exercises. AVOID.
May 4th, 2020

These people are extremely incompetent. The run around, time wasting and blatant lies they tell you are beyond anything Ive experienced before. Avoid them at all costs.
Jan 24th, 2020

Didn't show up and have not had any communication from them after calling
May 6th, 2019

I was quoted for $24/m2 for the strip and seal over the solvent-based seal on my terracotta tiles the phone. When the "technican" came last Thu, he emphasied that all existing solvent-based seals need to be stripped off completely in order to be coated with this water-based and environmental-friendly seal by using their company's special products and equipment. He pulled out a can of the "special chemical" and quickly rubbed the flaky top off. As this chemical release strong fume, he told me he would need special gears and another person to help him, and hence jacked the rate to$50/m2. As I was hoping to get it done sooner, I reluctantly agreed. However, when this guy turned up on Sat, he only used a high power gurney to clean the flaky top off, and started using a can of Xylene ($60 from Bunnings) to wipe things off. When questioned about the "special chemical and gears" supposed to be used here, he said this is his "trade secrete". However, the Xylene couldn't strip all layers of existing seals, he rushed out and brought back a small can of paint stripper and tried to rub them off. Felt like being deceived, I sent this sneaky guy away, with 90% of the surface still left not stripped properly. When speaking to someone called Adam, who is supposed to be their national manager, he told me it is up to the franchised contractor to decide if they are to hire or purchase company's products/gears to accomplish the job. This means, do not be misled by their glossy pages on the website and there was no OHS or SOP from this "techinican". There are a lot of sharks in this industry, so do shop around and get some references before engaging one.
Feb 14th, 2018