Family Talks Clinic

Reception knows how to charge $300 per appointment without putting Medicare rebates through while forgetting to send my script to the chemist and make me wait two weeks for my medication, very dangerous and frustrating this place isnt getting anymore money from me anymore if you charge someone $300 per appointment you would expect their script to go through to the chemist straight away dont waste your money on this expensive scam of a place Edit: The audacity of this reception scamming me over $1000 and lying saying my script was sent on time, expect nothing less and may I mention I tried putting Medicare rebates through and the pathetic excuse for a reception could not have been bothered to give me the codes so not only has my time been wasted; my money has been wasted. Cant believe this reception is in charge of a place that caters to people with psychiatric disorders
Feb 22nd, 2023

My GP referred me to this clinic to see Dr Mirzaie. I filled out the new patient form and received a prompt response saying I was not able to see Dr Mirzaie but I could see Dr Edirimanne to which I agreed. I didnt hear back for two days so I decided to follow up. I received a reply saying Dr Edirimanne had rejected me - no reason was given. I was then told that a third dr would review my form and decide whether they could take me on. I called the practice for clarification was greeted by a woman called Anna who was incredibly condescending and rude. I explained to Anna that my GP was a friend of Dr Mirzaie and had referred me there to see him. Anna told me to send a copy of my referral and specified that it had to be a pdf. I explained that I dont have a scanner but I could take a photo - I was told I would have to convert the images. I understand processes and procedures are in place but you are creating a barrier to mental health care. Seeing a GP, getting a referral and making an appointment (or trying to) for someone suffering from mental health issues is incredibly taxing and hard. As a receptionist working at a mental health facility, I would expect more grace and kindness. And as I have read from your other reviews, this seems to be a consistent issue. I will be going back to my GP to get a referral elsewhere - where hopefully respect to patients is a priority.
Jan 18th, 2023

I took my daughter to see Dr Kylie Gulliford and she was empathetic, knowledgeable and explained things in a way that was easy to comprehend. My daughter has a difficult time connecting with people sometimes and for her to say she really felt comfortable with Dr Gulliford says a lot as she's not usually vocal about people she just meets. Highly recommend her and will be following up with this doctor again.
Nov 11th, 2022

I reported this company for Medicare Fraud - I knew something was up when I was charged three different item codes during the 2 sessions: 350, 291 and a 306. None of these were for psychotherapy which is what I was seeing the doctor for. Multiple family members shouldn't be charged item codes for a single session. There was no report written for my GP for the 291 because my GP did not ask for one - that was not the purpose of my psychotherapy sessions. I was charged all three item codes and family members were simultaneously charged 306's for the same session. There were two item codes charged per session. Please review your receipts and report the practice to Medicare. ONLY ONE patients' Medicare card should be charged per session and it is One SINGLE item code for all sessions. Clients look up the item codes you were charged on the Medicare site. This business is running illegal schemes. Carolyn you processed all my receipts we discussed how the practice charges multiple family members Medicare cards for single appointments and in return the client is rewarded with a smaller gap payment overall. The doctors and the office manager were so candid about the "arrangement" to me and my family. I passed on all my receipts and the receipts of the other family members you fraudulently billed to medicare at the beginning of 2021 and they opened up a formal investigation against the Doctor who charged me. I called yesterday and no one would speak to me. I have watched the Medicare investigation on ABC and am deeply alarmed that your practice may still be stealing from public funds, hence why I am posting this now. Your doctors have no intention of helping their patients, they are there to exploit vulnerable members of the public. I am not asking for compensation for the family members that were fraudulently charged, I am not trying to blackmail you or threaten you all I want is the fraud to stop. Period. I pay taxes, I don't lie, cheat or steal. I don't believe doctors should be exempt from the same rules other Australians abide by. Medicare theft is an unconscionable act. Organisations like this tarnish the medical profession.
Oct 26th, 2022

After i completed the new patient form they're rejected me without any reason,are you guys trying to help ppl or.....?
Oct 23rd, 2022