Gateway Liquor

A standout supplier with a real personal care factor right through from the office staff to the delivery team. I wouldn't purchase from anywhere else.
Aug 25th, 2022

An EXTREMLEY unprofessional company. Absolute worst 3PL Warehouse we've had the displeasure of working with. If you're a business looking to potentially open a contract with Gateway Liquor, I strongly advise against it. Your clients most likely would like to see a proof of delivery (pretty straight forward considering it's a "delivery service" company). However, Gateway finds this task to be unnecessary. Very very poor customer service with little to no care for their clients' needs. After ceasing our relationship and starting with a new logistics company, it's apparent that various other companies in this industry have taken on ex-clients of Gateway due to the fact that they're unbearable to deal with. Sincerely, disappointed and glad to have ceased our relationship.
Jul 4th, 2022

Wish there was an option to rate 0 or negative stars. Someone needs to teach them what Customer Service is. Their Logistics and Warehouse Manager is just too lazy to respond to the queries and after a constant follow up he will respond saying we should not be doing our jobs of following up for him being lazy and not responding to our queries. Worst of all after a few months, instead of apologising, he will respond saying we should have queried this earlier. If you are a business and thinking of working with them, trust me look elsewhere or be prepared to waste your time and lose your money. YOU HAVE BEEN WARNED!
Jul 2nd, 2022

Sep 3rd, 2021

Appalling organisation. Constantly out of stock and no way of knowing what is out of stock. Most deliveries are incorrect and office staff are completely unhelpful. Would not use again.
Jun 7th, 2021