Smoke Control

Poor customer service. the lead time takes too long, and they don't get back to you everytime you call Brad/Ikram for a lead time. having to always call them and chase them up. make sure if you use this company your not in a hurry!
May 1st, 2023

Im currently in the planning stage of my home and my builder recommended this company and my oh my I had the absolute pleasure of dealing with Timothy Shiel today from Smoke control, this young man is quite possibly the most friendly and easily approachable human I have met, I was greeted with a smile but it was no ordinary greeting smile it was a smile of pure joy, you dont get this sort of customer service and experience from anyone anymore. this gentlemen took the time to go over his services and explain in thorough detail whilst answering all my questions. Im not easily impressed but I walked out feeling great
Dec 1st, 2022

I have never in my life dealt with a bigger bunch of criminals. I built a 6 bedroom house with over $200k worth of these products and Ive got various problems with 90% of everything theyve supplied and installed. From the date of installation there was issues with useless tradesman being inexperienced juniors not knowing how to install their own products, not to mention months delayed from agreed supply and install dates. From the moment it was installed, shutters simply did not work, windows and doors were missing seals causing a breeze strong enough inside my house that internal doors close from draft when the house is locked up and external doors closed. Several doors and windows didnt close properly, manual shutters were delivered instead of motorised and just general poor workmanship on everything supplied. The worse part, Im now in a legal argument with the company as the owner of the business refused to fix any of these issues, said the shutters shouldnt be used anyway and he ended up collecting more cash than he was even originally owed by sweeping from my builders account under a garnishee order which he falsely claimed as he ignored a settlement agreement we had signed separately and didnt show the court certain payments already made. End result, I have a warranty they wont honour unless I take them to court which Im about to be forced to do and I paid even more than originally agreed in contract in attempts of getting them to fix their own problems. The owner of the business simply doesnt care if their products work or not, doesnt care if youre happy or not as a customer and only wants your money, once fully paid, he wont even pick up your phone call. These guys are actual criminals to deal with and I honestly never met any business with worse ethics and lack of care toward their own products. Modern day corporate criminals who I only hope get what they deserve
Sep 10th, 2020

Clueless dummies spent weeks installing doors and windows that ALL had to be re-done. A bunch of cowards. Do not use these idiots.
Apr 7th, 2020

Jan 31st, 2020