Mono Constructions

Positive: Quality
May 14th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Apr 9th, 2023

Positive: Professionalism, Quality, Value
Feb 14th, 2023

Sep 10th, 2022

I bought an off the plan apartment from MONO in February 2018. To start, I was told that the build would be completed that year, however I did not get my keys until August 2020. The customer and maintenance staff at MONO are generally supportive and kind. So I'm not faulting them at all. I do have to comment on the poor quality of the build though. For half a million dollars, this apartment is far from worth it. Firstly, the living and dining space was so poorly planned. The kitchen is huge but the living are is 3m by 4.5m, which barely fits anything. An employee from MONO even acknowledged how silly this design was. Then I had an issue with an overlapping shower door which took MONO months to resolve. The paint in the bathroom was so poorly done that it took an extra 4 layers to cover the gyprock red writing underneath. I have chips on the wooden panels under my kitchen bench which were just filled with sealant. They also use the cheapest of cheap appliances (haier). I paid 20K extra for upgrades, only to find out that other upgraded apartments were later being sold for the base price! The biggest issue? Sound insulation. The windows in the sliding doors are so incredibly thin that you can hear every sound outside. This includes hearing neighbours from within their apartment when they have their balcony doors open! The glass is only 6mm thick but I was ensured sound insulation would be great. Even worse? I can hear almost every sound from my upstairs neighbours. Not just footsteps - I mean light switches, appliances, cupboard doors, balcony and other doors. Oh also they installed lights in the common area that point directly into my apartment. When I have raised issues with MONO, I've been told that their building meets the Australian Building Standards. But that's just it - that is all MONO aimed for. Minimum standards with little thought or investment in good quality building/construction. This has resulted in poor quality and has genuinely impacted quality of life and especially sleep. These are just some of the issues I have experienced. I had really high hopes for this company but I have been completely let down. If I could take back time, I would have not purchased this apartment.
Sep 18th, 2021