April & Oak Rhodes

Absolutely terrible online ordering experience.
Jan 8th, 2023

This is the first time Ive ever left a company a poor review. We purchased a lamp for my little girls bedroom and sadly it didnt really suit. We were able to return it for a refund with their 30 day return policy at our own expense. The return process started mid October, it is now heading toward the end of December and NO refund. The company are putting the blame on the courier company for not picking the lamp up however at the end of the day they are the company with whom we purchased, end responsibility lies with them. The staff are not helpful and my money is being held unfairly. Ive never had such poor customer service from a furniture company. I do not recommend April&Oak do not buy from them.
Jan 2nd, 2023

Ordered a lamp to be delivered before Christmas....it arrived dented and damaged...had to spend my time chasing up what to do ,how to resolve the situation...got a very non chalon response, I've had retail stores and this is not how I would response..i have to wait to hear from supplier before i can get a refund ,they will claim it because not only wasn't it packed with any protection it wasnt handled well by company who did the delivery. Action and customer service is what you should be giving for a high end store. Very disappointed in service and would rather her shop elsewhere in the future company .
Jan 1st, 2023

I purchased a cowhide rug and it is beyond my expectations as far as quality goes. I absolutely love it! The delivery was fast with no issues whatsoever. Thank you April & Oak for a beautiful product and fast delivery, especially over the Christmas period.
Dec 31st, 2022

Excellent response time to all enquiries. Nothing was a hassle. No concerns purchasing again in the future.
Dec 27th, 2022