Hilti (Aust)

Incompetence at the highest level. Lack of aftersales service and parts. Premium price for pathetic support.... keep to the trusted brands.
Apr 8th, 2023

I would steer well clear of HILTI no spares/service or sales support evident, really only interested in selling new products. Calling the service at Head office is quiet pathetic, it is filled with lazy, uneducated people, who only seem to pretend to know what they are doing.
Feb 7th, 2023

Thank you Charbel for the great customer service. I highly recommend Charbel! A class commication skills and his product knowledge is unbelievable. We need more people like you. Again, Thank you
Nov 21st, 2022

Oct 4th, 2020

Ive been buying a variety of Hilti equipment for over 6 years. The last 3 years they have been so bad that I have had to stop buying the gear and move to other companies. Ive bought dozens of different pieces of equipment and I have consistently found them to be of poor quality. They are breaking down quicker than they used to and much quicker than the competitions are. Whats the most frustrating is that their repair team are not repairing the gear properly and then sending it back to us still broken! Of course with Hilti you cant send it anywhere else for repair because only Hilti sell the parts... so frustrating I have been patient hoping it was temporary but unfortunately Hilti is now simply the poor quality brand (still charging their usual exorbitant price).
Apr 29th, 2022