Sheridan Head Office

The so-called "customer service" division of this organisation can only be called arrogant and condescending. Barely 4 years ago we purchased 2 sets of towels including bath mats and hand towels and last year (only 3 years on from purchase) both bath mats rotted out in the centre with holes that were black and unsightly. We first of all rang head office and they said "please take the mats back to the retailer and ask them to send them back to us". The Camberwell retailer than rang us and said that instead we had to send photographs to "customer service". We also heard anecdotally that someone had had a problem with Sheridan sheets so there seems to be an issue with quality assurance with this company and the lack of follow-up and support for such expensive products. We have now purchased some imported French towel sets from David Jones and in every respect they are superior, thirsty, larger items. Do your homework before buying Sheridan towels because without your bath mat you don't have a set.
Mar 17th, 2023

I've been using Sheridan towels for many years but it appears the quality has slipped significantly. Almost two months after I started using them, both my bathroom and my body are covered in grey fluff and I'm still using drops to get fluff out of my eyes every time. After a protracted discussion and a number of requests to provide pics (which I did), I received a long email about all the different ways I can care for my towels but not once did it address my problem - excessive fluff. Totally unsatisfactory.
Feb 3rd, 2023

Wonderful experience
Oct 8th, 2022

The quality of their quilt covers has dropped significantly. 100% cotton and they all start to pill/ball within a few months. Terrible customer service who just ignore you and dont answer your questions. Really disappointing
Aug 2nd, 2022

Jan 17th, 2022