Sydney Electric Bikes - Pyrmont

The guys were so friendly and helpful. I was very nervous to try out my first electric bike , and they assured me every step of the way!
May 19th, 2023

Just wow! They understand what real customer service is and they know their products inside and out.I had a very good experience and highly recommend them. Thanks Satiago and the whole crew at SEB
May 9th, 2023

When I was in there last the owner was beyond rude to me and very grumpy. Basically told me my bike was cheap and thrown together. Also wouldnt tell me how much it was going to be for the repairs (or at least let me know before work was done). So I had to leave whilst he called after me in front of other customers, telling me he had only 5* reviews. I was so embarrassedfor him. Theyre also over priced in my opinion and Ive owned 2 high spec e-bikes over last 8 years. Wouldnt ever go again. I can see other negative reviews which are met with a lot of defensive comments from the owner. Fully expect the same to happen next. Pity he cant take things on the chin and see them as an opportunity to improve.
May 7th, 2023

If you're thinking of purchasing an ebike, get it from Sydney Electric Bikes! A super friendly and helpful team, you can test drive a variety of bikes and they have all the knowledge to make sure you get the bike that suits your needs! We couldn't be happier with our bikes!
Apr 25th, 2023

My wife and I purchased our Tern GSD from Sydney Electric Bikes - Pyrmont. Sheldon and Santiago were extremely helpful during the entire process. We were able to test ride several different bike models from various brands before deciding on and ordering our ideal bike. The store staff was friendly, responsive and proactively provided us with updates. Thanks for the great customer service! Well see you again soon
Apr 7th, 2023