ehealthmatch

186 PR Visa Fees not refunded after 10months request: We have paid AUD$9,058.50 through our cousin living at Adelaide to Dr Gary Morrison ehealthmatch NSW Australia in February 2022 to apply for PR 186 visa before my 45th birthday we were told ENS would be approved before and PR visa application would be lodged but ENS was not approved and Dr Gary in writing offered full PR visa fees$9058.50 based on our circumstance(my son starting year11in UK) . We have not signed form to make eheatchmatch our agent to lodge for us. Dr Gary promised to refund in May 2022 took our cousin account details and kept on making excuses not to pay. Later in October 22 after numerous calls and email request we left a review and DR Gary immediately contacted to withdraw the review and agreed to pay by 30th Nov22(email attached) and in 1st week Dec Dr Gary contacted our cousin apologising that he missed the payment and told to pay in 1st week December which never happened we send him a polite reminder which was ignored and not responding. This is totally unprofessional as the refund was agreed in writing and withdrawal was mutually agreed before lodging PR Visa and fees was taken for PR visa and we have not signed any document to make ehealthmatch our agent. Dr Gary have no right to keep the money as he made false promise of full refund back in May 2022 and we are still waiting for the refund. Siji Philip Liverpool
Feb 23rd, 2023

I paid nearly 10,000AUD on behalf of my relative's visa processing from UK to Australia, and they did not refund me despite advising in writing that they would, when she had to pull out due to family reasons. The person in charge, Gary, has been promising that the money will be in my account for the past 7 months, and we have gotten sick of his lies. Looking back, it's interesting that there are no names on their website, but just a generic email to get in touch. Should have thought about this before handing over the money. Well, you live and learn I guess. Stay well clear..
Dec 4th, 2022