Bank of Sydney Parramatta Branch

Dec 30th, 2018

The most terrible experience with a bank ever! The worst customer service ever! Recently refinanced our home loan to Bank of Syd through a broker, and we were told we will get a credit card as a part of package. They have not sent the credit card after 2 weeks yet, and when I called them to follow up on it they just say they don't issue the credit cards yet and they are not sure when it starts! When I asked about the estimate (e.g. a week, a month, or a year ) they answered they are not sure. I asked when I could call them to have an answer and they again said they are not sure. "I am not sure" was the only answer I got from the customer service operator! Apart from that, I have not received the debit card on the link account yet, whereas my husband got his last week (it's a joint account), again when I asked about it, she said she is not sure why that has happened but I will probably get it in the next week ! Why, so late ? they are not sure ! We also did not receive any information pack on the home loan after settlement on when/how to do the repayments until I called them and emailed them multiple times.
Jan 8th, 2019