Carpet Court

Excellent people, sincere and helpful
May 18th, 2023

10 out of 10 score for Chris and his team. Good price and and best service. No stress from beginning to end . Highly recommended.
May 28th, 2022

They were efficient at serving us, we got in and out really quick. We needed a small amount of carpet. They were polite and very helpful. Thanks guys!
Dec 17th, 2021

In July 2022 we asked Bankstown Carpet Court to give us a quote in relation to water damaged carpet in our office. It took a long time for Mounzir at Carpet Court to send someone to attend the office however when Ian attended he took photographs & answered specific questions raised by our public liability insurer Allianz. I said to Ian that the quote specifically needed to address the questions raised by Allianz in the quote. Instead, Mounzir sends a quote that does not include the photograph or the notes made by Ian addressing the questions raised by Allianz. I then sent numerous emails to Carpet Court again explaining that this is an insurance matter and the quote needs to address the questions raised by Allianz. Chris from Carpet Court then got involved and said he would provide what we had originally requested. Instead he called again asking what we want. We explained it to him again. Then he just sent the original quote. We called & emailed Carpet Court again & Chris said "I don't understand what you want" despite being repeatedly told that we wanted Ian's notes and the photograph he took of the damaged carpet. I then just asked for Ian's number & they refused to give me that. Today the Insurer called chasing us for a response to their request...a response that I cannot give them even though 3 months have now elapsed. I will probably have to contact another Carpet Court & start again. Dealing with Carpet Court Bankstown has been very frustrating & they are totally totally unprofessional.
Oct 21st, 2022

We were quoted 1 to 2 days for the job to be done, so we accepted based on that advice. When the 2 workers arrived on the day I spoke to his friend on the phone because he couldn't understand me and they said job done at 3 or 4. So we returned at 4 pm the same day. Clearly no-where near done. Then used google translate and found that it would be 3 to 4 days until done. After calling the centre at Bankstown, no help, they were going to call me the next day, I'm still waiting for that call. I called the head office, similar dismissive response. Such dodgy sales practices. If they had been up front, we would have booked an air bnb to stay, instead I had to make last minute arrangements that required putting a number of friends and family out, and cost of travel out of the area. The job is of reasonable quality, except there are 2 doors that they took off and didn't replace that now don't fit, so I guess I'll sort that out. I didn't want to leave a negative review, because I am aware of how this can impact a business, but I didn't receive any follow up from my feedback when I called the outlet or the head office. I won't be recommending them to anyone.
Jun 5th, 2022