Flight Centre Orange

Elise was super helpful and accommodating even helping with some last minute changes that would have been a bit annoying to help with. Great customer service.
May 26th, 2023

I had an appointment today with Emma, and she was so so helpful and patient with my questions, arranged flights, insurance and everything I needed and didn't feel rushed or pressured at all, I couldn't recommend her enough, Am so glad I was lucky enough to have her help today don't know what I would of done otherwise! Thanks Emma :)
Apr 15th, 2023

Very helpful staff....
Feb 14th, 2023

Dec 29th, 2022

Start to end - FRUSTRATION. with the booking was frustrating to flights, tours, on board credit, in short holiday was more stress than de-stress. (which was handled by no less - the branch manager.) Traveling with 3 couples - in a cruise for a special reason - my husbands 60th birthday. From the start (Sept 2022 of booking) no email or even cc us of information or update of the cruise. My husband received 1 (one email from the manager) on april 2023 when we are to fly the next day. From voucher, excursion, theme nights in the cruise, van booking, i could go on. I should say - take your own risk booking at the centre. Considering our first time doing the cruise - i am in no way will do business in this branch - and most especially the branch manager. We as a traveler, we work hard to enjoy life and relay the comfort with trust that an agent or travel centre will help make it easier and less stressfull! Totally opposite. Frustrations. Lack of offering assistance or least offer help. Nope. Me, I, myself being in a hospitality industry, not even 1 star i would not give to the manager. We do not ask to be pampered nor a first class priority attention but the willingness to assist our questions, an email, answering our calls and giving a genuine service with a heart would have made a difference. But nothing. We filed a complaint on the website and refund of excursion, van from arrival, departure, again i can go on. Aside from the complaint, i just have to leave a rate. Because that is how you made our trip that we planned to book with your for a special event - but i am lost of words to describe how it turned out.
May 10th, 2023