Neweys Drive Thru Cleaners

I went to Neweys in Orange expecting the same service as always, prompt, efficient with good customer service. What I got was a big run around and very rude service from the manager himself. He didn't seem to care that I was not happy with the service I received and was quite rude to me. If I could give a negative rating I would. My dry cleaning will go anywhere but there in future. If you hope to be treated with a little respect after spending over $500.00 do not go to Neweys in Orange. Service: Wedding gown cleaning
May 19th, 2023

Service: Laundry pick-up
Mar 9th, 2023

Jan 31st, 2023

Dec 17th, 2022

Update: Changing my review to three stars since I visited Neweys Drive Thru Cleaners and we resolved the issue. They dry cleaned the bed cover and restored the softness and form. The color is restored almost completely. The bad smell before probably came from items being sealed in plastic bag for too long. Now it looks beautiful and fresh. Everybody in Neweys Drive Thru were very kind and understanding, willing to find out where the mistake happened in order to improve their business. Shame there isnt negative mark to give because one star is way too much! Dropped off handmade crochet king size bed cover. Explained how valuable and special item was. It was supposed to be done in four days, but nobody contacted me for two weeks so I went to pick it up. I found out it was under completely different name and phone number, but I didnt mind. Happens. Was happy it wasnt lost. Came home, opened the packet and really bad smell hit my nose! It smelt far better when I gave it yo them for washing. Gave my six year old to smell it, she gaged. Also, instead of nice champagne color it is now grayish (have pillowcases from set so I can compare). It lost its softness and 3d details are completely out of shape. Furious!!!! By the way, left plain winter jacket as well. Smells bad like it was never washed! Not sure what these people did to my stuff but it looked and smelled better before they washed it. Service: Special care fabric cleaning
Feb 3rd, 2023