ACES (Air Conditioning Engineering Services) Orange

Really helpful team. We had our Daikin system installed by Aces 6 months ago and has been amazing. Today we had a minor issue of a cable popping out of our wall controller. Rang the after hours number as it is a public holiday and had a technician here within 20mins. For customer service and a quality system I would highly recommend ACES
Jun 5th, 2022

I was most disappointed in the lack of service provided by this company. A read of their website suggests they could service ducted gas heating, in fact in their previous iteration as Thermalaire they supplied and fitted our system. After booking in March for them to attend at their convenience in May I duly followed up after they had omitted to call me on the agreed date, and arranged for their invoice to be submitted and paid ahead of the visit from their technicians (irregular, but I was still trusting them at this point.) Approximately one hour later I was called by a different member of staff and advised that they didn't have any technicians who could do the job. Give this lot a wide berth and go with almost any other company.
Apr 30th, 2021

World-class as always
Apr 15th, 2021

Very rude receptionist that works over in orange. I will be letting local people know not to deal with aircon from Orange So they don't have to encounter what I did yesterday, she made a mistake, behaved like it was me then was "emotional" when I had to change it to another date
Jan 24th, 2021

If you want any form of support or customer care, then do not use this company. I called for support for an ongoing problem with an LG ducted unit which was installed when they were "Thermal Air". Due to a "change of computer" they couldn't tell me what unit had been installed. Of most concern was the fact they had no interest at all trying to assist. The receptionist was rude and completely uninterested in my problem. When I offered to pay for a tech to attend i was told they couldn't assist for "at least two months" so all they could suggest was calling LG support. They simply washed their hands of the problem and now i'm somehow forced to find a solution. So much for supporting a local business, spend your money elsewhere.
Nov 10th, 2020