Billi Australia Pty Ltd - NSW

Purchased a Billi tap for holiday unit in Surfers. It has given me no end of trouble in spite of attempts by Billi to repair. Furthermore to get hold of a senior manager in customer service to try and address is impossible so buy ZIP as it is a much better product with much better after sales service.
May 20th, 2023

Way to go Billi. Take customers card details and then bill them any amount you like without informing them prior and obtaining consent to proceed. Then take 4 days to return a call after multiple messages and intentionally try to aggregate an already upset customer (thanks Helen). Dont blame customers for failings in your process.
May 15th, 2023

We have had an alpine sparkling/chilled Billi at home for about 8 months. The unit itself does a good job, but it has recently developed a constant buzzing/humming sound that is really irritating. I booked a service call (37127) and they sent out a third party contractor, but he said nothing could be done.
May 14th, 2023

What a great experience Cj was thorough and explained everything. I now have hot water again
Apr 24th, 2023

Paul is so professional. The problem was explained clearly and fixed quickly. Excellent experience!
Apr 23rd, 2023