Sungrow Australia Group Pty. Ltd.

May 23rd, 2023

If you guys are related to Sungrow power. You are pathetic company. Your warranty and after sales service is horrendous. You never reply when you say you will. Your staff are unhelpful and consistently make promises to call or email us back and never do. You should be embarrassed by how pathetic your company is. If by any chance you and Sungrow power are not related, please disregard this review. If you are the same however, you should be shut down.
Apr 11th, 2023

!!!!!!!! ABSOLUTE GARBAGE !!!!!!!! HAS NEVER WORKED PROPERLY SINCE INSTALL FAILED TO PRODUCE A NUMBER OF TIMES DURING THE MIDDLE OF THE DAY WHEN IT SHOULD HAVE BEEN GENERATING THE MOST kWH's , NOW COMPLETELY DEAD ! WARRANTY CLAIM CENTRE IN THE PHILLIPINES ! NOW TOLD THEY HAVE NO STOCK IN WAREHOUSE & DON'T KNOW WHEN THEY WILL! HAVEN'T EVEN ADVISED THE INSTALLER WHO LODGED THE CLAIM WEEKS AGO OF NO STOCK AVAILABLE ! ALL IN LESS THAN 3 MONTHS SINCE THE INSTALL. @@@@ AVOID THIS MANUFACTURER AT ALL COSTS @@@@ P.S. Was not some cheap install job !... Since Posting review WHICH ACCURATELY STATED THE SITUATION ! I have to declare Sungrow has replaced the inverter with a later model which appears to be working well. ,,, KUDOS to Sungrow ! If you have a manufacturer who honors their commitment then you have to give them kudos & credit ! Thank you Sungrow for honoring your legal moral & ethical commitment to warranty. This restores my faith However I advise if you do not receive proper treatment from this OR any other company MAKE IT KNOWN OUT LOUD ! In closing Thank you Sungrow for your commitment to Customer service May 2023
May 1st, 2023

the inverter sungrow installed hasnt worked since it was installed 4 months ago and the support team are very inadequate in rectifying the issues DONT TOUCH WITH A BARGE POLE
Apr 8th, 2023

Mar 14th, 2023