InvoCare Australia

very impressed by Memorial Consultant Cindy Mi Ja Jang. She is very helpful and attention to details. She always very efficient and well organized. I am very impressed by her professionalism. Highly recommended.
Oct 30th, 2022

Lawn growing over graves
Apr 19th, 2022

i have always had great service from this group
Jul 5th, 2020

My dad died last September 2021. My mum bought their policy back in 2006. After waiting and waiting I noticed that the plaque was still not in place where his buried. It has been 7 months now and my Dad still doesn't have his plaque on his grave. I rang the lady that my family has been dealing with and she said that it's going to take 3 months for the plaque to be made. This lady only cares about getting your money. First thing she told me over phone without having the facts is the plaque was not paid. I told her yes it is and check her facts. After 1 hour she rang me back to blame someone else and no-one in the family called her to fill in the Forms for the plaque. This is 7 months since my father was buried. If I didn't ring to follow up, this company will be more than happy to take your money and do nothing. It's now May 2022 and we have to wait another 3 months for the plaque to be created and installed. This will mean that since my Dad was buried, it takes Invocare 10 months to install a plaque. That is if they make it within 3 months. DO NOT USE THIS COMPANY AND STAY WELL AWAY IN YOUR GRIEVING TIMES. YOU HAVE BEEN WARNED.
May 25th, 2022

The staff and management at Forrest lawn leppington need to be given formal wornings for bad service. I have recently had two bad experiences with the staff. The 1st after my brother past. My cousin and I were unable to fine my her mother grave as she wanted to put flowers after my brothers service. After speaking to staff we found the grave on a map. The plaque or headstone had sunk and was fully grown over with grass. When I spoke to the manager he expressed that as invocare is a listed stock they care more about profit than maintenance. 2nd after ordering the plaque for my brothers plot I was told it would take 6 to 8 weeks. After nine weeks & not hearing anything I called to find out what was going on. They tried to tell me that they said ten weeks. When I said that was not correct they then tried to blame covid. I said that is poor service to blame the virus. They are happy to take your money but when it comes to actually providing they are seriously lacking. Need to put service before profit.
Apr 3rd, 2021