Kruger Carpets

Kruger Carpets did a brilliant, professional, timely installation of the carpet for my property. All the staff were and are amazing. I would recommend them to anyone looking for both quality and value for money.
Apr 15th, 2023

Kruger Carpets has been really helpful with our enquiry to replace the carpet at our tenanted property! Their service is outstanding with very prompt communication, their staff is super friendly and helpful, they really took time to listen to what we need and offered the best options with expert advices. Well definitely come back to them for all future carpet purchases including our home. We also highly recommend their service to our friends and family!
Apr 8th, 2023

Although I did not use their service, I found them to be responsive and very honest in their dealing with me. My next carpet needs will definitely be at this place.
Jul 25th, 2022

Couldnt be happier with the service and quality product from kruger carpets. From innitial measure and quote to install they were incredibly helpful and easy to deal with. I had issues with a difficult tenanted property which kruger carpets managed professionally and without complaint. I will gladly recommend them to whoever needs a top quality yet affordable carpeting job.
Apr 23rd, 2022

AVOID if you want quality workmanship and post sales customer service. I purchased beautiful feltex wool carpet which I love. The carpet is great, the installation is woeful. Attached are just a small sample of pics to show you what I have to look at each day with sheer frustration. No refund or discount was offered or given and Faris was rude and condesending trying to convince me it was a manufacturers fault. John's work is terrible and he actually admitted to me that he has no formal qualifications or accreditation since he just learnt on the job in the 20 odd years he's assisted carpet layers. I originally purchased from Kruger because i bieve in supporting small family businesses plus they provided an 18mth warranty on work. Kruget do not honour their warranty! They will do everything not to help fix the problem or refund your money. The house was empty so installation was completed quickly. I was pressured to pay on the day and did so. Then when vacumming I noticed they left hard plastic bits underneath the carpet, the underlay felt uneven in spots and the loop pile was 'cut' close the the skirting boards in almost all the rooms. Not to mention they didn't custom cut 1 single piece for the built in wardrobes rather, using two or more pieces together. When I contacted them, Faris eventually sent over John to 'fix' some of the issues. He could only take out some of the plastic bits that were close to the edge so to this day there are plastic bits underneath the middle of the rooms that I can feel underfoot. I wasn't happy with the result and was told the cut loop pile was a manufacturer fault. Feltex rep came out and did his best to rectify the issue out of good will (by manually sewing it) and told me its definitely an installation fault. The tool they use to stretch the capet was not used correctly and has cut the capet hence why all the loop pile faults are around the edges of the room and not in the middle. Kruger still maintained it wasnt their fault. Basically i wasnt getting anywhere and would have had to take it to tribunaI which was too stressful for me to do at the time. I suggest going to ANY other carpet and flooring business. The pics don't do it justice but believe me it looks worse in person.
Nov 3rd, 2022