Jams Karaoke & Bar

Good vibes with mates. Nice Japanese drinks at a reasonable price as well
May 16th, 2023

BEST BAR IN NEWCASTLE
May 14th, 2023

May 2nd, 2023

Apr 28th, 2023

The fun vibe and wonderful staff are nowhere near enough to make up for the atrocious manager. We arrived just in time for our 7:30-9:30 booking and were informed that our room was unavailable due to a technical error. We were put into a different room and were told at 9:10 that we had one song left because the room was booked for 9:30. Nobody had bothered to let us know about the 9:30 booking before this. We then spent about twenty minutes arguing with the manager, who decided to lie and say that we arrived at 7:15 in order to charge us for two hours. The manager also made us pay for each hour separately due to a mistake she made at the start of payment. The size of the group, the manager's incompetence, and the cramped space made this a miserable experience. After we managed to escape the stairs and flee outside, a very lovely staff member spoke to us in an attempt to remediate the situation. Sadly, the end result was that my friend who booked the party had a pathetic $30 in cash - not even enough to cover fifteen minutes for each of us - thrust into her hand by the manager (who couldn't figure out how to charge a refund to my friend's card), and the business has lost several repeat customers. I used to love this place.
Apr 26th, 2023