Abbey Timber

Ron provided excellent service! Highly recommend Abbey Timber. Quality products at exceptional prices.
May 20th, 2023

Nov 2nd, 2022

Great range and service.
Oct 13th, 2022

Great displays of engineered and hardwood flooring, as well as decking. Onsite timber warehouse. We spoke to Gulsah who was super knowledgeable, proactively helpful and genuinely friendly and interested. Abbey Timber can help with all your timber flooring needs and can recommend relevant floor-layers if required. A one-stop shop for timber flooring needs!
Sep 12th, 2022

Terrible customer experience, I think sales staff name was salim who was very arrogant rude and condescending when I asked reasonable questions. Furthermore due to urgency for our very small order, we purchased timber anyway and he rudely told me to come back later to pick it up as the warehouse boys are too busy for me right now. I still obliged and when I came back the timber I was given was completely different in shade and when I enquired then I was told they dont stock the particular timber I chose in the showroom anymore. Its a different range now. Salim should have told me that when I made the purchase but he chose not to. The warehouse team was also quite rude and unhelpful. I told them beforehand Im bringing a standard 4wd and if the timber will fit they assured me yes. When I get there the timber is not even cut to size properly and clearly has pieces way too long for a car or even a Ute. I asked for it to be cut to size and I simply asked for some plastic to lay in my car to put the timber in and they made a fuss about it with sarcastic remarks and rude expressions. I dont usually care enough to take the time to write negative reviews but my experience here was overwhelmingly negative. I can see the owner really cares about his customers from other responses to reviews but he should really reprimand terrible staff members instead of doing damage control on google reviews after it happens.
Jul 22nd, 2022