Freelance Shoes
Hours
Chamber Rating
-
Rosie Chiappetta
Thank you to Monia from the Cronulla store. She was so very helpful in helping me find 2 pairs of shoes that I desperately wanted and arranging for them to be put aside for collection in another store. Not many salespeople go above and beyond like she did. 5 stars for her customer service and friendly manner.
Jun 5th, 2022 -
Pada Siri
Worst customer service. Staff whoever work on Monday shift need to be training about customer service.
Dec 6th, 2021 -
Rob McDonald
Complex online returns policy. Ordered additional shoes due to a failure by the website ordering system which emailed me telling me Id ordered a different colour to the one my girlfriend wanted. I had screenshots to identify it was Freelances error but it could be a failure of those operating it. Freelance Shoes expects you to have access to a printer in order to conduct a return request. An incredibly outdated system. The team seemed confident theyd shipped the correct shoes but only responded after 14 hours of me making the query. I wanted to ensure the order was in during dwindling stock levels across retailers as the lockdown appears to be ending.
Nov 26th, 2021 -
H
Mar 4th, 2020 -
leran li
I originally had purchased a pair of shoes from Freelance on Iconic but when it arrived, I was disappointed by the appalling condition. There was glue residue everywhere and the shoe was not intact. There was a section unglued as well. I decided to return that pair and proceed with an online order with in-store pickup. When I arrived to collect the shoes at the Miranda store, I was again disappointed by the condition of the shoe. There was clearly some glue residue on the product and showed the manager(who was an older woman with dark hair ). The customer service she provided was absolutely unprofessional. Not only did she exhibit a poor attitude, she also persistently denied there was any glue on the shoe. She had done little to better the condition by cleaning the shoe with product. I most definitely will not be shopping from this store if I were to be served by her again. From this experience, I would recommend Miranda Freelance to revaluate their customer service.
Jun 8th, 2020
Contact Info
- 61285813954
Questions & Answers
Q What is the phone number for Freelance Shoes?
A The phone number for Freelance Shoes is: 61285813954.
Q Where is Freelance Shoes located?
A Freelance Shoes is located at Shop 3165/600 Kingsway, Miranda, NSW 2228
Q What is the internet address for Freelance Shoes?
A The website (URL) for Freelance Shoes is: http://freelanceshoes.com.au/
Q What days are Freelance Shoes open?
A Freelance Shoes is open:
Sunday: 10:00 AM - 10:00 AM
Monday: 9:30 AM - 6:00 PM
Tuesday: 9:30 AM - 6:00 PM
Wednesday: 9:30 AM - 9:30 AM
Thursday: 9:30 AM - 9:30 AM
Friday: 9:30 AM - 9:30 AM
Saturday: 9:00 AM - 9:00 AM
Q How is Freelance Shoes rated?
A Freelance Shoes has a 3.5 Star Rating from 11 reviewers.
Hours
Ratings and Reviews
Freelance Shoes
Overall Rating
Overall Rating
( 11 Reviews )Rosie Chiappetta on Google
Thank you to Monia from the Cronulla store. She was so very helpful in helping me find 2 pairs of shoes that I desperately wanted and arranging for them to be put aside for collection in another store.
Not many salespeople go above and beyond like she did. 5 stars for her customer service and friendly manner.
Pada Siri on Google
Worst customer service. Staff whoever work on Monday shift need to be training about customer service.
Rob McDonald on Google
Complex online returns policy. Ordered additional shoes due to a failure by the website ordering system which emailed me telling me Id ordered a different colour to the one my girlfriend wanted. I had screenshots to identify it was Freelances error but it could be a failure of those operating it. Freelance Shoes expects you to have access to a printer in order to conduct a return request. An incredibly outdated system.
The team seemed confident theyd shipped the correct shoes but only responded after 14 hours of me making the query. I wanted to ensure the order was in during dwindling stock levels across retailers as the lockdown appears to be ending.
H on Google
leran li on Google
I originally had purchased a pair of shoes from Freelance on Iconic but when it arrived, I was disappointed by the appalling condition. There was glue residue everywhere and the shoe was not intact. There was a section unglued as well. I decided to return that pair and proceed with an online order with in-store pickup. When I arrived to collect the shoes at the Miranda store, I was again disappointed by the condition of the shoe. There was clearly some glue residue on the product and showed the manager(who was an older woman with dark hair
). The customer service she provided was absolutely unprofessional. Not only did she exhibit a poor attitude, she also persistently denied there was any glue on the shoe. She had done little to better the condition by cleaning the shoe with product. I most definitely will not be shopping from this store if I were to be served by her again. From this experience, I would recommend Miranda Freelance to revaluate their customer service.
Overall Rating
Overall Rating
( 11 Reviews )Write a Review
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