Cotton On

Great clothes dont get me wrong but the staff are all rude and really dont care. I work in retail I get the struggle sometimes but its every single time I go in there I feel unwelcome. Like come on! But the clothes are always so cute. One concern, the sizing only goes up to 16 and its quite limited. Me, normally a size 12-16 depending on the clothes would benefit from bigger sizes for comfort.
Mar 1st, 2023

literally the worst customer service and the most exclusive sizing. why should plus size people have to shop online. ridiculous.
Jan 15th, 2023

10/10 customer service, the staff were so nice even with the rush of boxing day
Dec 22nd, 2022

My husband has terminal cancer and whilst in Sydney we needed to get him clothes, due to him losing so much weight. He has a trachea to breath (tube in neck) a visible tumour the size of a plum on his neck, he can't swallow, his face is incredibly swollen, he can't talk, and is incredibly frail. Going out to a shop was a big ordeal. There was a large line for the change room at Cotton On, and so I told the assistant about my husbands condition, and asked could he go next so he didn't have to stand in line. She said, 'no he has to wait like everyone else'. I was shocked, and explained his situation further, she smiled and said 'I understand, I'm a nurse but you'll have to ask all the people in line' and smiled again. I said at Rip Curl 5 minutes ago, they got him a chair to help out, she responded, 'I bet they aren't this busy at Rip Curl'. So, I went and asked all the people in the line, could my husband go next, explaining our situation and they could clearly see he was not well. Everyone said yes. The manager came later and asked what had occurred, and apologised. Ok, I accept the apology but it should never have happened. My husband can't talk, but later wrote, 'that was a cruel experience'. In the 4 years my husband has dealt with this, we have never experienced anything like it.
Sep 28th, 2022

I will be for grateful to the beautiful young women who found the Christmas present I left behind and stored it safely until I managed to track it down! Bless you!!!
Aug 19th, 2021