GBE Group - Electrical Contractors

Critical: Professionalism, Punctuality, Responsiveness Service: General repairs
Dec 10th, 2022

I used this company to install electric motors on my commercial garage doors. Unfortunately, one of the doors wouldn't close properly the day after the installation was completed. When I contacted the company GBE and asked them to send someone out to look at why the door wasn't closed, they were happy to do so. The service guys arrived, who were very nice young men and commenced working on the door. Several hours later, they advised that the door was fixed and demonstrated that it was working again. A few days later, I received an invoice for their work, which was exactly $500 inclusive of GST. Thinking this was just a mistake, I called the company and explained that it was only the day before the doors were installed and that it was a warranty job. The receptionist said she would get someone to call me. Nobody called for several weeks, so I thought common sense had prevailed, and the invoice was reversed. However, around a month later, I received a phone call asking when the payment would be made. I explained the situation again, and this time the receptionist said that the issue was related to the door track and not the motors they installed. Therefore the amount had to be paid. I disagreed with her, and soon after, the supervisor for the area, named Jamie, called me and tried to explain that the tracks were the issue. I said to Jamie that when a motor is installed on a garage door, it is not unreasonable for the consumer to expect it to work, even if the tracks require a slight adjustment. If there was an issue with the tracks, I should have been advised during the installation phase, which I was not. Finally, GBE agreed to come to my premises and adjust the motor and the tracks, so the auto-opening doors worked correctly. However, while removing the motor, the garage door was allowed to slam down extremely hard, making the entire warehouse shudder. Upon inspection, the garage door and existing tracks were severely damaged from the impact and cannot he repaired. Jamie, the area manager for GBE, did not approach me and explain what had happened. They just left the premises after getting the motor working again and trying to straighten the damaged door. Not a very honourable thing to do. At no time did anyone apologise for the damage caused to our door, and to date, I have had no apology or explanation and no offer to replace the door, so I had to claim the damage on my insurance, costing a $1000 excess. I recommend staying away from this company. They don't seem to have their act together unless it's related to invoicing, which they seem very good at.
Nov 29th, 2022

Services: Electrical fuse changing, Light fixture repair, General repairs, Electrical outlet & switch installation, Electrical outlet & switch relocation, General construction, Light fixture installation, Fan repair, Installation, Fan installation, Electrical power restoration
Apr 8th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Electrical outlet & switch repair, Light fixture repair, Electrical outlet & switch installation, Electrical outlet & switch relocation, Light fixture installation, Installation
Mar 4th, 2021

GB Electrical Contractors installed a complete emergency lighting system in our building in the Newcastle CBD. They were complete professionals and worked with the owners and tenants to accommodate the installation in a manner that provided minimal disruption including scheduling some of the work for weekends to avoid disruption to a doctor's surgery hours Monday to Friday. The work was neat especially considering the building age and heritage requirements. Everything was done to schedule and standards ensuring building compliance with modern fire standards and all work areas were managed safely and kept clean and tidy for the duration of the job. Highly recommended Services: Electrical fixture installation, Electrical wiring installation, Light fixture repair, Electrical panel replacement or upgrading, General construction, Remodeling, Installation
Jul 3rd, 2022